The Hotel Hiring Toolkit

You don't have a hiring problem — you have a selection problem. Most hotels interview on gut feel, hire fast to fill a shift, and pay for it with 90-day turnover. This toolkit replaces guesswork with a structured, repeatable hiring process you can hand to any manager on your team.

What's inside

• Structured interview scorecards for every line-level role — consistent questions, behaviorally-anchored 1–5 rating scales, and decision criteria so two interviewers score the same candidate the same way.
• Job description templates for 8 roles — housekeeper, houseman, front desk agent, breakfast attendant, server, busser, dishwasher/steward, and maintenance tech. Real duties, real requirements, ready to post.
• The 90-day onboarding plan — a day-one, week-one, and month-by-month checklist that turns new hires into confident, retained staff.
• Red-flag & knockout guide — the answers that reliably predict no-shows, call-offs, and quick quits.
• Offer letter and reference-check templates — clean, compliant, and done in five minutes.
• Formats: editable Word + Google Docs, printable PDFs.

Who it's for

General managers, HR directors, and department heads at select-service, full-service, and extended-stay hotels who are hiring line-level staff on a rolling basis — especially operators running 20+ open requisitions a year or opening a property.

FAQ

Is this usable for a small property?

Yes. The templates are intentionally simple — a 40-room select-service property uses the same scorecards as a 250-room full-service hotel, just with fewer interviewers in the loop.

Do I need HR software?

No. Everything works on paper, in Word, or in Google Docs. If you use an ATS, the templates drop straight in.

How fast can I use it?

Download, pick the scorecard for the role you're hiring, and run your next interview with it. Most managers implement the full system within a week.

Is it US-specific?

The interview questions and scorecards work anywhere. Job description templates are written for US properties, including at-will employment language.